Returns & Refunds
Your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
📋 15-Day Refund Guarantee
You have 15 days from the date of delivery to request a refund. Refund requests must include a valid reason (e.g., damaged item, quality issue, incorrect product). We reserve the right to deny refunds that do not meet these criteria.
✅ How It Works
- Email us at cs@comfyfurs.com with your order number and a brief description of the issue
- We’ll review your request — approved refunds will be processed within 20 business days
- Keep the item (no return needed for approved refunds)
❌ Non-Refundable Items
- Opened food or treats
- Personalized/custom items
- Items marked as final sale
- Gift cards
💰 Refunds
Once your refund is approved, we’ll process it within 20 business days. Refunds are issued to the original payment method.
💡 Quality Issues
If your item arrives damaged, defective, or incorrect, contact us immediately and we’ll make it right — including a full refund or replacement.